Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us promptly so we can review the issue and provide an appropriate solution.
Please note that certain items are not eligible for return, including:
- Perishable goods, such as food, flowers, or plants
- Custom-made, special-order, or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item is eligible for return, please contact us before initiating a return.
Sale items and gift cards are final sale and cannot be returned.
Exchanges
The fastest way to receive the item you want is to return your original purchase first. Once your return has been accepted, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us for assistance.